Privacy Policy Klaim99 – Our Commitment to Protecting Your Data

Klaim99 takes the responsibility of protecting personal data very seriously. We understand that the trust Malaysian players place in our platform depends not only on game quality and payout speed, but also on the confidence that their personal information is handled with complete integrity and professionalism.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. As a platform operating for the Malaysian market, we are bound by local data protection laws that afford you certain rights as a Malaysian individual.

This document applies to all individuals who register a Klaim99 account, visit klaim99.click, interact with our support team, or use any services provided by this platform. If you register using a shared device, it is your responsibility to ensure that other individuals cannot access your personal information through that device.

Klaim99 collects several categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we collect and the reasons for collecting it:

Klaim99 no collect sensitive information such as biometric data, health information, or political affiliations. We also do not collect data from minors – our platform is strictly for individuals aged 18 and above, and we take active steps to reject registrations from underage individuals.

From time to time, you may voluntarily provide additional data — such as when contacting customer support, participating in feedback surveys, or submitting identity verification documents. This data is subject to the same protections described in this policy.

Klaim99 uses the personal data collected solely for legitimate purposes directly related to providing you with our online casino platform services. We do not use your data for any other purpose without prior notice and your consent.

The main purposes for which Klaim99 uses your data are as follows:

• Account management: Creating and maintaining your account, processing registration, verifying identity, and ensuring account security through login verification.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u and CIMB Clicks, as well as processing your winnings withdrawals to a verified account.
• Provision of gaming services: Enabling you to access and play all games on Klaim99, including jackpot slots, blackjack, baccarat, poker, e-sports and virtual sports.
• Customer support: Responding to enquiries, resolving complaints, and providing technical or account-related assistance.
• Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and to enforce limits you have set yourself, such as deposit limits and loss limits.
• Legal compliance: Fulfilling legal obligations including anti-money laundering (AML) compliance, age verification, and reporting requirements under Malaysian law.
• Platform improvements: Analysing aggregated, anonymised usage data to understand how players use the platform and make relevant improvements.
• Service communications: Sending important account-related notifications such as deposit confirmations, withdrawal outcomes, security updates and changes to our terms of service.

Klaim99 does not sell, rent, or share members' personal data with third parties for their own marketing purposes. This is an absolute commitment. However, there are limited situations where we need to share data in order to provide our services to you:

• Payment service providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, or a local bank, we are required to share the necessary transaction details with the relevant provider to process the payment. These providers are bound by their own privacy policies and financial services industry standards.
• Game software providers: Some games on Klaim99 are provided by third-party game developers. Your interactions with those games may be processed by the respective provider's systems; however, the data shared is kept to a minimum and limited to what is necessary for the games to function.
• Legal authorities: Klaim99 may be required to disclose certain data to Malaysian authorities such as Bank Negara Malaysia, the Companies Commission of Malaysia, or law enforcement agencies when required by law or a valid court order.
• Technical service providers: Companies that provide technical infrastructure services such as server hosting, data processing, and cybersecurity may process your data as part of delivering those services to Klaim99. All such providers are bound by strict data protection agreements.

In all of the data sharing cases described above, Klaim99 ensures that the relevant third parties have adequate data protection measures in place and use the shared data solely for the stated purpose. Klaim99 does not permit third-party providers to use your data for their own purposes beyond the scope of the services they provide to us.

Klaim99 invests seriously in data security infrastructure to ensure your personal and financial information is always protected. The technical and organisational security measures we implement include:

• Transmission encryption: All data transmitted between your browser and Klaim99's servers is encrypted using TLS 1.3 with 256-bit SSL encryption — the highest industry standard currently available.
• Storage encryption: Sensitive data such as passwords (stored as hashes) and financial information is stored in encrypted form. Even if our systems were compromised, encrypted data cannot be read without the correct key.
• Multi-level access controls: Access to Klaim99's internal systems is divided according to job function. The customer support team can only view the data necessary to assist you — not your full financial records.
• 24/7 security monitoring: Our systems are continuously monitored for suspicious activity. Any unusual access attempts — including repeated login attempts from unfamiliar locations — are automatically blocked and logged for review.
• Regular penetration testing: Klaim99 conducts security testing by independent cybersecurity experts at least twice a year to identify and address any vulnerabilities before they can be exploited.
• Staff training: All Klaim99 staff who handle personal data receive regular data protection training and are bound by strict confidentiality agreements.

Even with all these security measures in place, no system can guarantee absolute 100% security. In the unlikely event of a data breach affecting your information, Klaim99 is committed to notifying you within 72 hours of detecting the incident, in line with industry best practices.

Klaim99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow the site to remember your preferences and function more efficiently.

Types of cookies used by Klaim99:

• Essential Cookies (Required): These cookies are required for the platform to function correctly. They include login session cookies that keep you signed in as you browse the platform, and security cookies that protect against CSRF attacks. Disabling these cookies will affect core platform functionality.
• Preference Cookies: These cookies store your preferences such as display language, preferred text size, and game display settings. This allows us to deliver a personalised experience tailored to your preferences without you having to reconfigure them each time.
• Analytics Cookies: Klaim99 uses internal analytics to understand how players use the platform – the most visited pages, most popular games, and general navigation patterns. This data is used in aggregated, anonymised form for platform improvements and is not linked to any specific individual.
• Security Cookies: These cookies help identify and prevent fraudulent activity by detecting inconsistencies between legitimate login sessions and suspicious access attempts.

You can manage your cookie settings through your web browser — most modern browsers allow you to delete existing cookies, block new ones, or receive notifications when new cookies are set. Please note that disabling essential cookies may affect the functionality of the Klaim99 platform and your gaming experience.

Klaim99 does not use cross-site tracking technology to monitor your activity on other websites outside our platform. Our tracking is limited strictly to your interactions on klaim99.click.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles adopted by Klaim99, you have several important rights regarding your personal data:

To exercise any of the above rights, you may submit a request via the "Privacy & Data" section in your Klaim99 account or send an email to support@klaim99.click, stating the specific right you wish to exercise along with your account details for verification purposes.

Klaim99 is committed to processing all privacy rights requests within 30 calendar days of receiving a complete request. For complex requests, this period may be extended to 60 days with prior notice to you. We do not charge any fees to process reasonable privacy rights requests.

Klaim99 retains your personal data for as long as your account is active and for the required period following account closure, based on legal obligations and legitimate business interests. Our retention policy is as follows:

• Active account data: For as long as your account remains active with Klaim99, we retain all data necessary to provide our services to you.
• Financial transaction records: In accordance with Malaysia's anti-money laundering laws and financial reporting requirements, transaction records are retained for a minimum of 7 years from the date of the transaction. This is a legal obligation that cannot be waived even if an account is closed.
• Security logs: Access logs and security activity are retained for 2 years to support investigations in the event of a security incident.
• Customer support communications: Records of interactions with our support team are retained for 3 years for service quality and complaint resolution purposes.
• Data after account closure: Upon account closure, data that is no longer required will be deleted within 90 days. Data that must be retained for legal reasons will be archived separately and not used for any other purpose.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. For digital data, this involves multiple-pass overwriting of storage. For any physical records (where applicable), secure destruction is carried out using high-security document shredders.

Klaim99 would like to keep you informed about the latest promotions, new bonuses, new games, and other information you may find useful as a member of our platform. That said, we will only send you marketing communications with your consent.

When registering your account, you will be given the option to subscribe or unsubscribe from marketing communications via:

• Promotional emails about bonuses, special offers and new games
• SMS or WhatsApp for time-limited promotions
• In-app notifications about ongoing promotions when you are logged in

Klaim99 marketing communications typically include information on Welcome Bonuses, Weekly Cashback, seasonal promotions such as Hari Raya Aidilfitri Bonuses, Chinese New Year and Malaysia Day, as well as newly launched games or virtual sports on the platform.

How to unsubscribe: You may opt out of marketing communications at any time through several methods:

• Click the "Unsubscribe" link found at the bottom of every marketing email we send
• Update your communication preferences under "Profile & Settings" in your Klaim99 account
• Contact our support team via live chat or email at support@klaim99.click

Unsubscribe requests will be processed within 48 hours. Please note that unsubscribing from marketing communications will not stop important account-related notifications such as transaction confirmations, security updates and terms change notifications – these communications are essential and cannot be fully disabled while your account is active.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Klaim99 handles your personal data, please get in touch. We are committed to addressing all privacy-related enquiries with seriousness and transparency.

You may contact Klaim99's Data Privacy Officer through:

• Email: support@klaim99.click — please include "Privacy Enquiry" in your subject line
• Live Chat: Available directly on klaim99.click, 24 hours a day, 7 days a week – response within 2 minutes
• Through your account: The "Privacy & Data" section in your account settings allows you to submit formal requests relating to your data

Klaim99 will acknowledge receipt of your privacy enquiry within 24 hours and provide a substantive response within 14 business days. For more complex enquiries or formal data rights requests, the full response period is up to 30 calendar days as prescribed by Malaysia's PDPA.

We encourage you to raise any concerns with us first before taking further action. However, if you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body responsible for PDPA compliance in Malaysia.